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Align Agent Activity and Company Goals

See What Happens

Your Complete Collections, Sales and Customer Support Motivation Machine

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Symptoms like high agent attrition or poor productivity numbers are the tell tale signs of an infection in your organization ... agent disengagement.

- Brett Brosseau ~ Annual Conference, PACE Association

Getting our clients into the game!

Decide

Goals that your organization would like to achieve with FidoTrack Gamification.

Determine

Where those metrics and kpis exist that assist in defining those gamification goals.

Deliver

Data to fidotrack through our SSGApi or send to our SFTP server.

Drive

5 distinct User Interfaces that engage all levels of the organization to maximize organizational engagement.

Reduce Operational Costs

National Durable Goods Leasing Company needed to reduce operational costs while increasing their collection rates. They turned to FidoTrack Gamification to create an integrated engagement platform that put the “want to” into work. Whereby reducing agent turnover and simultaneously increased productivity.
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Increase Revenue

An auto finance giant was challenged with dealing with immense growth while trying to ensure that budgetary revenue growth goals were met. FidoTrack Gamification created a unified employee reward and recognition program that helped them accomodate their growth and finish the quarter 115% over revenue growth.
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Enhance Employee Focus

A large online lending organization servicing the underbanked US market was going through a management transition. They utilized FidoTrack Gamification to assist in narrowing the focus on a select set of goals. This focus resulted in a 20% increase in Funding per Hour and a 21.6% increase on Maximum Loan achievement.
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Attract and Retain Millennials

Much different than every other generation and that is GREAT. We spent over a decade in the trenches with Millennials, we know what makes them “tick”. Most importantly we know “how” to motivate this generation, with a blend of intrinsic and extrinsic motivators we will power your call center to maximize productivity and minimize attrition with this generation. How are you motivating Millennials?

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FidoTrack Requirements

FidoTrack is a web application that runs natively in most browsers. FidoTrack does not have any specific computer or OS requirements. Any computer able to run a compatible browser will support FidoTrack just fine. We recommend Windows 7 or newer or Mac OS X 10.7 (Lion) or newer.

Technical Requirements

Internet access
CPU: 1 GHz+ Processor
Approved audio device and sound card
Internet Bandwidth: 64 Kbps per user

Browser Requirements

Chrome 36.0.4+
Firefox 24.0+
Sarfari 9.0+
Opera 23.0.15+
Microsoft® Internet Explorer® versions 10+
Microsoft® Edge