Live Reporting

The reports you need, when you need them, instantly.

Live Reporting

The FidoTrack Management Dashboard

Real-Time Reports

Don't wait to see the results an hour after it happens, manage instantly with fully updated live reports.

Bridge Your Infrastructure

Combine the data from multiple sources to make your business reports complete pictures.

Manage Multiple Centers

Compare and manage multiple locations in one system.

Customizable To Your Needs

Our suite of reports are what 99% of our clients need, but everyone’s needs are different.

FidoTrack Reporting Suite

Out of the box, FidoTrack has the most common and widely used reports designed for contact centers. Whether you have an inbound, outbound or blended call center, our reports are designed to get you moving on day one.

Sales and Leads

  • Representative/Agent
  • Calling List
  • Hour by Hour
  • Inbound Dialed
  • Campaign Dashboard
  • Direct Mail/Affiliate
  • Projection

Quality Assurance

  • Campaign
  • Agent
  • Rejections
  • QA Agent
  • QA Rejections
  • Summary

Customer Service

  • Summary
  • Agent
  • Call Disposition
  • Campaign

The goal is to turn data into information, and information into insight.

Carly Fiorina, Former CEO of HP
Live Reporting

The FidoTrack Campaign By Representative Report

Quality Assurance

Empowered Real-Time Seamless Training.

Quality Assurance

The FidoTrack Quality Summary

Without continual growth and progress, such words as improvement, achievement, and success have no meaning.

Benjamin Franklin

Become More Efficient

Don’t miss a single sale, ensure every interaction is properly reviewed without managing the process.

Instant Recording Access

One-click access to play any recording live, and on any device. No need to search a separate system.

Outsource The Process

No time or resources to review yourself? Grant access for third-parties to manage the process for you.

No Waiting For Results

If your team has completed their process, the report is already ready. No need to wait for someone to email you a spreadsheet.

Call Scripting

Consistent, powerful agent interface that makes sense.

Call Scripting

The FidoTrack Agent Interface

Make Updates In Seconds

Scripts can be edited just like a word processing document. Simple to use editor.

Consistent Delivery

Take the guesswork out of how your script will look. You worry about the text, FidoTrack makes it look right.

Direct Dialer Connect

Disposition, transfer and manage other call flows with the touch of a button. Stop relying on guesswork by agents.

Customizable To Your Needs

Every script has its differences, some need special attention. Build upon the host of integrations already supported.

Improved productivity means less human sweat, not more.

Henry Ford
Call Scripting

The FidoTrack Objection Response Interface

Lead Management

Unified Separation.

Lead Management

The FidoTrack Agent Lead Interface

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

Colin Powell

Manage Leads Efficiently

Track the status of leads, their outcomes and opportunities.

Separate Your Processes

Keep your precious data separate from external systems.

Track Progress

Utilizing the FidoTrack Reporting Suite, all data is handled identical to data originating from an external platform.

Integrated To Scripting

Use the most powerful agent scripting tool available and maximize your investment, and ROI.

Gamification

Supercharge Agent Production.

Motivate Your Agents

Levels represent a “Status” in your community. Allow new Agents to Level-Up rapidly to feel successful as they learn the skills, all while reducing attrition. Levels also motivate Tenured Agents. Leveling will supercharge their desire and eliminate complacent behavior. Your more seasoned Agents will be pumped to pursue higher ranking Levels to increase their status in your Call Center.

Recognize Achievement

Badges within your Call Center represent’s an achievement and is a positive reinforcement tool that encourages the Agent to replicate that positive behavior/achievement. The cool part is, the Agent’s achievement Badges are based off what is important to the Organization.

Align Agents to Company Goals

Provide transparency as to where the Agent behavior and / or KPI target is, let them see their progress and when they hit it, reward them! You can also use this to “stair step” new agents in order to keep them progressing and motivated, again a good tool to reduce attrition.

Where do the Agents Rank?

Multiple Leaderboards provide transparency how each Agent compares to one other. They provide the visibility to turbo charge the “fire within“ and inspire Agents to self educate. This type of Positive Peer Pressure will ignite a boom in Call Center performance. Also, see what happens to an Agents motivation when there are being “out performed“ by a lower ranking Agent.

Leverage Peer Recognition to change behavior

Agents will champion each other’s achievements by using the “Hi-5” button, friends making friends feel great about success. Positive reinforcement given by a peer is super powerful.

apr 04
7:47am
David Robinson Made A Helpful Suggestion!
Hi friends, try using voice inflections at the end of the greeting paragraph!
Hi5 7

Motivate Agents to Share Success

Getting Agents to share helpful hints can be rough, however by Rewarding Agents who share their successful strategies with Bonus Points will empower your Call Center to new production high’s. I mean Agents will trust Peers who are in the same trenches experiencing the same highs and lows.

Spike Performance!

Need to jumpstart production to close a quarter or maximize production on a high volume of activity? Launch Contests in seconds, Agent vs. Agent, Team vs Team or Location vs. Location, no more manual contests! Then put out a fat prize, a bunch of points or a prime parking spot, whatever motivates your crew to hit that short term goal.

  • Date Night
    2 Tickets to AMC Movies
    $20 to Cold Stone Creamery
    $50 to Bluestone Restaurant
    Make a Bid
    Current Bid: 1500 Points
  • $50 Amazon Gift Card
    $50 to spend at Amazon.com how you wish!
    Make a Bid
    Current Bid: 1000 Points
  • Platinum Car Detail
    Laserwash Platinum Car Detailing - Interior and Exterior
    Make a Bid
    Current Bid: 500 Points

FidoTrack Requirements

FidoTrack is a web application that runs natively in most browsers. FidoTrack does not have any specific computer or OS requirements. Any computer able to run a compatible browser will support FidoTrack just fine. We recommend Windows 7 or newer or Mac OS X 10.7 (Lion) or newer.

Browser Requirements

  • Chrome 36.0.4+
  • Firefox 24.0+
  • Sarfari 9.0+
  • Opera 23.0.15+
  • Microsoft® Internet Explorer® versions 10+
  • Microsoft® Edge

Technical Requirements

  • Internet access
  • CPU: 1 GHz+ Processor
  • Approved audio device and sound card
  • Internet Bandwidth: 64 Kbps per user