Lorem ipsum proin gravida nibh vel velit auctor aliquetenean idelit sollicitudin, lorem quis bibendum auci elit consequat ipsutis sem.
1-677-124-44227

info@yourbusiness.com

184 Main Collins Street | West victoria 8007

Follow us On Instagram

Lorem ipsum proin gravida nibh vel velit auctor alique tenean sollicitudin, lorem quis.
Test
Top

What to Expect from FidoTrack Gamification

Sales
Collections

How we worked out your agent turnover savings

  agents The number of agents you entered
x % current turnover rate Your current turnover rate you entered
= current agents lost per year % of agents
x 18% staff turnover rate reduction Research by Bersin Deliotte shows that companies with an effective engagement & recognition program had a 18% lower staff turnover rate then those without. (Value also reflects FidoTrack Client average over last 12 months.)
= less agents lost per year 18% improvement on % current staff turnover rate you entered.
x $4000 turnover cost per agent Average cost of replacing one member of staff according to QATC.
= turnover savings per year

How we worked out your agent absenteeism savings

  238 workdays per year 260 week days in a year, minus 14 vacation days and 8 public holidays
x % current staff absentee rate Your current staff absentee rate you entered
= current days lost per agent per year % of 238 workdays per year
x 37% staff absentee rate reduction Research from Gallup shows that engaged employees have a 37% lower rate of absence
= reduced absent days per agent 37% improvement on % current staff turnover rate you entered
x cost per agent per day $ annual salary you entered ÷ 238 work days per year
x agents The number of agents you entered
= turnover savings per year

How we worked out your agent productivity gain

  payments per hour The average payments per hour you entered
x 10% productivity improvement Assuming 10% conservative productivity improvement (FidoTrack client 12-month productivity increase average exceeds this assumption) of PPH that you entered
= PPH Improvement payments per hour x 10% productivity improvement
       
more payments per agent per day 7.5 hours per day x PPH improvement
x $ per payment Average value of a payment you entered
= per agent revenue
x agents The number of agents you entered
x 238 workdays per year 260 week days in a year, minus 14 vacation days and 8 public holidays
= productivity gain per year

How we worked out your agent efficiency savings

  current cost per agent per day $ annual salary you entered ÷ 238 work days per year
÷ current calls per day (7.5 hours per day x 75% occupancy rate x 70% utilization rate x 3600) ÷ sec AHT you entered.
= current cost per call cost per agent per day ÷ calls taken per agent per day
x 7% efficiency improvement Assuming 7% conservative efficiency improvement
= savings per call 7% saving on current cost per call
x improved calls per day 7% improvement on current calls per day
x 238 workdays per year 260 week days in a year, minus 14 vacation days and 8 public holidays
x agents The number of agents you entered
= efficiency savings per year

How we worked out your agent productivity gain

  sales per hour The average sales per hour you entered
x 10% productivity improvement Assuming 10% conservative productivity improvement (FidoTrack client 12-month productivity increase average exceeds this assumption) of SPH that you entered
= SPH Improvement sales per hour x 10% productivity improvement
       
more sales per agent per day 7.5 hours per day x SPH improvement
x $ per sale Average value of a sale you entered
= per agent revenue
x agents The number of agents you entered
x 238 workdays per year 260 week days in a year, minus 14 vacation days and 8 public holidays
= productivity gain per year