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Platform Overview

A single platform to manage all sales and debt collection operations and practices for performance, quality, recognition, rewards and communication. Users have the autonomous ability to leverage powerful mechanics that tap the intrinsic and extrinsic motivators across their generational spectrum of employees.

Motivate the behaviors that lead to higher collection rates, sales and CSAT scores.

Automate, Scale and Fire Up competition instantly.

Integrated rewards allow for instant agent gratification.

Dynamically align agent activity with call center’s objectives.

Agents and Supervisors who achieve Company goals will Level up.

Use our App to leverage public recognition on your TV’s.

A unified communication platform to ignite performance improvement.

Competition

We certainly remember our call center days of whiteboards and manual SPIFFS. Call Center’s need to effect performance immediately. With FidoTrack Gamification our clients use a list of competition mechanics that can be fired up in under a minute. Does your Call Center want to create a Contest – done, only 5 fields. How about having different campaigns compete in Duels – no problem, our Normalization Engine allows you to create equity on dissimilar campaigns. Whether it is Agent vs. Agent, Team vs. Team or Center vs. Center, it is all managed efficiently through our Competition Engine.

Rewards

Leverage FidoTrack’s integration with largest eGift card provider in the United States to provide your agents with ability to redeem their points for a tangible reward, that means no more sending someone to the store to get a stack of gift cards. To add variety, utilize our Live Auction to create buzz with ferocious action between agents bidding on prizes in a virtual auction.

Goals

Focus agents on the outcomes that matter to your Call Center. Create and set goals from within your sandbox so as your organizational objectives change so can your Agents focus.

STATUS

Making agents and supervisors feel important among their peers is a valuable motivator. FidoTrack provides levelling to create a Status among employees. These symbols of Status follow them wherever they appear within the game.

Recognition

Utilize FidoTrack’s public Leaderboards to recognize your employee’s achievements. FidoTrack Gamification appears in several app stores to make our powerful leaderboards dynamic and very accessible.

Collaboration

FidoTrack Clients have the ability to leverage Peer to Peer or Supervisor to Agent collaboration to fluidly share best practices among the employee community. Additionally, Supervisors have access to utilize FidoTrack’s Coaching platform that is integrated directly in the User Interfaces, which allows for immediate course correction.