A Little About Us
We are located in the Green Mountains of Vermont, on the shores of Lake Champlain where we also have a tremendous view of the Adirondack Mountains of New York. Vermont is not easy to get to but a real cool place once you are here… so we stayed!
Many years ago we were Call Center Operators ourselves, managing hundreds of agents across the generational spectrum and spanning several countries. We battled high agent turnover, manual contests that were impossible to scale and were unable to improve behavior beyond the time frame of a SPIFF. We also knew we were leaving a lot of top line revenue on the table.
As a result we left the Call Center industry and built FidoTrack Gamification. Our sole purpose was to help call center operators create irresistible workplaces by utilizing intelligent game mechanics that maximized agent engagement so call centers could reduce costs and increase revenue.
Today we are proudly serving call centers big and small who are no longer treating symptoms of low agent engagement, they are reducing agent attrition, increasing production and making work fun using our software.
In Vermont we have some things we are known for; skiing, dairy and maple syrup. At FidoTrack we are working on adding another reason to love Vermont.