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184 Main Collins Street | West victoria 8007

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Call Center Productivity Software serving Fortune 500 Companies to Boutique Call Centers.

FidoTrack is a Gamification Software designed to increase productivity and reduce attrition across the generational spectrum of agents within the modern-day call center.

The Millennial Impact

Employee Hierarchy of Needs

Employee Hierarchy of Needs

Motivation comes in two forms; Extrinsic and Intrinsic. Extrinsic motivation leverages a tangible reward to drive a desired outcome. Whereas intrinsic motivation taps inner desires to achieve or to do well. Which is the best type when it comes to motivating call center agents? Both. By leveraging both types of motivation through intelligent game mechanics it allows a Call Center to increase their chances of satisfying all levels of Employee Hierarchy of Needs. This commitment is vital in a modern call center, it will promote maximum employee engagement, which ultimately will keep agent attrition low and productivity high.

How Gamification effects your company?

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Powerful, yet simple

Manage and observe your business seamlessly on all platforms, and devices

Try 30-Day Free Trial

FidoTrack moved our bottom lines and helped us to improve key metrics by almost 20% across the board. Most importantly, we service our customers in a better way, and in the right way. I recommend Fidotrack to any metric driven center looking to improve their customer experience, associate morale, and productivity.

Durable Goods Leasing Client

FidoTrack simplifies running KPI improvement contest’s, our improvement in CPH was by 29% with FidoTrack. Clever and powerful Leaderboard and Dashboard provides broad transparency. Best of all it helped motivate agents in a fun fashion.

Online Consumer Lending Client

We put the Fido game in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.

Telecom Collections Client

FidoTrack has provided a second-to-none caliber productivity software it has helped me grow my business from almost nothing to a multi-million dollar business.

Legal Services Lead Generation Client

FidoTrack is a complete game changer when it comes to call center gamification software. Our FidoTrack instance was set up within 2 weeks and we saw instant results.

Direct Response Sales Client

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Listen - October 2017

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Call Center Week - June 2017

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Address

150 Dorset Street, South Burlington, Vermont 05403

PHONE / FAX

844.FIDO.911

Email

sales@fidotrack.com